DELIVERY, RETURNS
AND PAYMENT
CARE • TRACEABILITY • SECURITY
INTERNATIONAL SHIPPING AND LEGAL FRAMEWORK
PREPARING YOUR ORDER
DELIVERY
Product type
Preparation time
Product in stock
1 to 3 business days
Product in stock
1 to 3 business days
The delivery times are indicative and run from the date of dispatch, subject to compliance with the cut-off time for submission by our workshop.
PREPARING YOUR ORDER
DELIVERY ZONES AND TIMES
We ship via Colissimo (La Poste) with tracking
🇫🇷 Metropolitan France, Monaco, Andorra
Fashion
Estimated time
Discount
Colissimo home delivery
48 to 72 business hours
Product type
Colissimo collection point
48 to 72 business hours
In the office of
post, relay.
The delivery times are indicative and run from the date of dispatch, subject to compliance with the cut-off time for submission by our workshop.
🇪🇺 European Union & Switzerland (Zone A)
We ship via Mydelivengo (International Post) with tracking
Destination
Estimated time
Western Europe (Germany, Belgium, Spain, Italy, Netherlands…)
5 to 8 business days
Central Europe and Switzerland
5 to 8 business days
For all deliveries outside the European Union, customs duties may apply upon receipt . These duties are the responsibility of the recipient and are governed by the legislation of the destination country.
For deliveries to Switzerland , small orders under €50 are generally exempt from import duties. However, depending on the order value and applicable regulations, Swiss VAT and carrier handling fees may be charged upon delivery.
More information is available on the official website of the Federal Office of Customs and Border Security:
Swiss Customs — Internet purchases, postal shipments and imports :
🌍 French Overseas Departments and Territories & International
We ship via Mydelivengo (International Post) with tracking
Destination
Estimated time
DOM-TOM Zone 1 (Guadeloupe, Martinique, Réunion, French Guiana,
6 to 18 business days
Overseas Departments and Territories Zone 2 (New Caledonia, French Polynesia…)
6 to 18 business days
Non-EU — Zone B (Eastern Europe outside the EU, Maghreb, Norway)
5 to 10 business days
For all deliveries outside the European Union, customs duties may apply upon receipt. These duties are the responsibility of the recipient and are governed by the legislation of the destination country.
COSTS
DELIVERY COSTS
Free delivery is offered for any order of €50 or more , regardless of the destination in mainland France, Monaco or Andorra.
For orders under €50, shipping costs are calculated based on the total weight of the package and the destination, and are communicated to you transparently before any final validation.
Destination
Orders ≥ €50
Orders under €50
Metropolitan France
Offered
Calculated according to weight
Monaco, Andorra
Offered
Calculated according to weight
European Union
Offered
Calculated according to weight
DOM-TOM
Offered
Calculated according to weight
Outside the EU
Offered
Price upon request - contact us
The exact shipping cost is displayed in your shopping cart before you confirm your order.
No hidden fees will be added after your purchase.
REFUND
REFUND
Upon receipt and verification of the return, we will process the refund within a maximum of 14 days:
Item refunded
Amount
Price of the returned product(s)
100%
100%
One-way delivery charge (standard rate)
One-way delivery charge (Express option if chosen)
Refund of the standard fare only
Return shipping costs
Offered
Outside the EU
Price upon request
The exact shipping cost is displayed in your shopping cart before you confirm your order.
No hidden fees will be added after your purchase.
PREPARING YOUR ORDER
DELIVERY ZONES AND TIMES
We ship via Colissimo (La Poste) with tracking
🇫🇷 Metropolitan France, Monaco, Andorra
Fashion
Estimated time
Discount
Colissimo home delivery
48 to 72 business hours
At home or in the mailbox
Colissimo collection point
48 to 72 business hours
At the post office, relay point or Pick Up locker
The delivery times are indicative and run from the date of dispatch, subject to compliance with the cut-off time for submission by our workshop.
🇪🇺 European Union & Switzerland (Zone A)
We ship via Mydelivengo (International Post) with tracking
Destination
Estimated time
Western Europe (Germany, Belgium, Spain, Italy, Netherlands…)
5 to 8 business days
Central Europe and Switzerland
5 to 8 business days
For all deliveries outside the European Union, customs duties may apply upon receipt . These duties are the responsibility of the recipient and are governed by the legislation of the destination country.
For deliveries to Switzerland , small orders are generally exempt from import duties. However, depending on the order value and applicable regulations, Swiss VAT and carrier handling fees may be charged upon delivery.
More information is available on the official website of the Federal Office of Customs and Border Security:
Swiss Customs — Internet purchases, postal shipments and imports :
CONDITIONS FOR RETURNING ELIGIBLE PRODUCTS
CONDITIONS FOR RETURNING ELIGIBLE PRODUCTS
For your return to be accepted, the product must be:
-
In its original, unused condition
-
In its original, undamaged packaging
-
Accompanied by the invoice or order form
-
Shipped within 14 days of your cancellation notice
Adresse de retour : Kintsugi Art Didier Faillères, 18 rue Jeanne Lanvin 33100 Bordeaux France
PAYMENT
PAYMENT METHODS
We accept payments by bank card (CB, Visa and Mastercard), PayPal , Apple Pay and Google Pay .
If the customer does not collect the package from the carrier or collection point within 15 calendar days of it being made available, the package will automatically be returned to Kintsugi Art®.
In this case, the customer will be responsible for all reshipping costs, at the rate in effect on the date of the new shipment. Kintsugi Art® reserves the right to make the shipment of the package conditional upon prior payment of these costs.
Kintsugi Art® cannot be held responsible for the consequences of a non-collection attributable to the customer (exceeded deadline, incorrect address, absence during delivery, etc.).
If the customer does not collect the package from the carrier or collection point within 15 calendar days of it being made available, the package will automatically be returned to Kintsugi Art®.
In this case, the customer will be responsible for all reshipping costs, at the rate in effect on the date of the new shipment. Kintsugi Art® reserves the right to make the shipment of the package conditional upon prior payment of these costs.
Kintsugi Art® cannot be held responsible for the consequences of a non-collection attributable to the customer (exceeded deadline, incorrect address, absence during delivery, etc.).
If the customer does not collect the package from the carrier or collection point within 15 calendar days of it being made available, the package will automatically be returned to Kintsugi Art®.
In this case, the customer will be responsible for all reshipping costs, at the rate in effect on the date of the new shipment. Kintsugi Art® reserves the right to make the shipment of the package conditional upon prior payment of these costs.
Kintsugi Art® cannot be held responsible for the consequences of a non-collection attributable to the customer (exceeded deadline, incorrect address, absence during delivery, etc.).
If the customer does not collect the package from the carrier or collection point within 15 calendar days of it being made available, the package will automatically be returned to Kintsugi Art®.
In this case, the customer will be responsible for all reshipping costs, at the rate in effect on the date of the new shipment. Kintsugi Art® reserves the right to make the shipment of the package conditional upon prior payment of these costs.
Kintsugi Art® cannot be held responsible for the consequences of a non-collection attributable to the customer (exceeded deadline, incorrect address, absence during delivery, etc.).
If the customer does not collect the package from the carrier or collection point within 15 calendar days of it being made available, the package will automatically be returned to Kintsugi Art®.
In this case, the customer will be responsible for all reshipping costs, at the rate in effect on the date of the new shipment. Kintsugi Art® reserves the right to make the shipment of the package conditional upon prior payment of these costs.
Kintsugi Art® cannot be held responsible for the consequences of a non-collection attributable to the customer (exceeded deadline, incorrect address, absence during delivery, etc.).
If the customer does not collect the package from the carrier or collection point within 15 calendar days of it being made available, the package will automatically be returned to Kintsugi Art®.
In this case, the customer will be responsible for all reshipping costs, at the rate in effect on the date of the new shipment. Kintsugi Art® reserves the right to make the shipment of the package conditional upon prior payment of these costs.
Kintsugi Art® cannot be held responsible for the consequences of a non-collection attributable to the customer (exceeded deadline, incorrect address, absence during delivery, etc.).
If the customer does not collect the package from the carrier or collection point within 15 calendar days of it being made available, the package will automatically be returned to Kintsugi Art®.
In this case, the customer will be responsible for all reshipping costs, at the rate in effect on the date of the new shipment. Kintsugi Art® reserves the right to make the shipment of the package conditional upon prior payment of these costs.
Kintsugi Art® cannot be held responsible for the consequences of a non-collection attributable to the customer (exceeded deadline, incorrect address, absence during delivery, etc.).
If the customer does not collect the package from the carrier or collection point within 15 calendar days of it being made available, the package will automatically be returned to Kintsugi Art®.
In this case, the customer will be responsible for all reshipping costs, at the rate in effect on the date of the new shipment. Kintsugi Art® reserves the right to make the shipment of the package conditional upon prior payment of these costs.
Kintsugi Art® cannot be held responsible for the consequences of a non-collection attributable to the customer (exceeded deadline, incorrect address, absence during delivery, etc.).
If the customer does not collect the package from the carrier or collection point within 15 calendar days of it being made available, the package will automatically be returned to Kintsugi Art®.
In this case, the customer will be responsible for all reshipping costs, at the rate in effect on the date of the new shipment. Kintsugi Art® reserves the right to make the shipment of the package conditional upon prior payment of these costs.
Kintsugi Art® cannot be held responsible for the consequences of a non-collection attributable to the customer (exceeded deadline, incorrect address, absence during delivery, etc.).
If the customer does not collect the package from the carrier or collection point within 15 calendar days of it being made available, the package will automatically be returned to Kintsugi Art®.
In this case, the customer will be responsible for all reshipping costs, at the rate in effect on the date of the new shipment. Kintsugi Art® reserves the right to make the shipment of the package conditional upon prior payment of these costs.
Kintsugi Art® cannot be held responsible for the consequences of a non-collection attributable to the customer (exceeded deadline, incorrect address, absence during delivery, etc.).
PACKAGE RECEIPT
PACKAGES NOT COLLECTED
If the customer does not collect the package from the carrier or collection point within 15 calendar days of it being made available, the package will automatically be returned to Kintsugi Art®.
In this case, the reshipping costs will be entirely borne by the customer, at the rate in effect on the day of the new shipment.
Kintsugi Art® reserves the right to make the shipment of the package conditional upon prior payment of these fees.
If the customer does not collect the package from the carrier or collection point within 15 calendar days of it being made available, the package will automatically be returned to Kintsugi Art®.
In this case, the customer will be responsible for all reshipping costs, at the rate in effect on the date of the new shipment. Kintsugi Art® reserves the right to make the shipment of the package conditional upon prior payment of these costs.
Kintsugi Art® cannot be held responsible for the consequences of a non-collection attributable to the customer (exceeded deadline, incorrect address, absence during delivery, etc.).
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