LEGAL FRAMEWORK • ETHICS • PROTECTION
PRIVACY POLICY
DATA PROTECTION
RESPONSIBILITY
Privacy Policy — kintsugi.art
Didier Faillères /kintsugi Art
18 rue Jeanne Lanvin 331200 Bordeaux
Email: info@kintsugi.art
Telephone: +33 6 84 81 76 01
For any questions regarding the protection of your personal data: info@kintsugi.art
DATA
Data collected and purposes
We only collect the data necessary for our activities. Here are the details depending on the situation:
When placing an order in store
E-mail address
Purpose: Order confirmation and tracking
Legal basis: Performance of the contract
Delivery address
Purpose: Shipping of products
Legal basis: Performance of the contract
Phone number
Purpose: Contact in case of delivery problems
Legal basis: Performance of the contract
Payment details
Purpose: Processing and securing payment
Legal basis: Performance of the contract
Order history
Purpose: Management of disputes, returns and legal guarantees
Legal basis: Legal obligation
Payment data is processed directly by our secure provider Wix Payments via Stripe / PayPal and is never stored on our servers.
NEWSLETTER
When subscribing to the newsletter
We only collect the data necessary for our activities.
Here are the details according to the situations:
E-mail address
Purpose: Sending the kintsugi.art newsletter
Legal basis: Consent
E-mail address
Purpose: First name (optional)
Legal basis: Email personalization
You can unsubscribe at any time via the unsubscribe link in each email.
CONTACT
Via the contact form
We only collect the data necessary for our activities.
Here are the details according to the situations:
Email name
Purpose: To respond to your request
Legitimate interest: Consent
E-mail address
Purpose: First name (optional)
Legal basis: Email personalization
NAVIGATION
Browsing data (cookies and analytics)
IP address
Purpose: Security, statistics
Legal basis: Legitimate interest
Pages visited, duration
Purpose: Website improvement (Google Analytics)
Legal basis: Consent
Session cookies
Purpose: How the shopping cart works
Legal basis: Legitimate interest (essential cookie)
Advertising cookies
Purpose: Advertising targeting (if enabled)
Legal basis: Consent
CONSERVATION
Shelf life
Data type: Website improvement (Google Analytics)
Data retention period: Customer order data
Data type: Billing data
Storage period: 10 years (legal accounting requirement)
Data type: Newsletter data
Storage period: Until unsubscription + 3 years
Data type: Contact form data
Shelf life: 1 year after the last interaction
Data type: Consent cookies
Shelf life: maximum 13 months
Data type: Analytics data
Storage period: 26 months (Google Analytics settings recommended) |
DATA
Data recipients
Your data may be shared with the following subcontractors, strictly within the scope of our activities:
Subcontractor: Wix Online Platform Limited
Role: Sending the kintsugi.art newsletter
Location: Ireland (EU)
Subcontractors: Stripe / Wix Payments / PayPal
Role: Payment Processing
Location: Ireland / Paris (EU)
Subcontractor: Mailchimp / Brevo
Role: Sending newsletters
Location: Brevo France
Subcontractor: Google LLC
Role: Analytics (Google Analytics 4)
Location: United States
Subcontractor: Carrier: Colissimo, Post Office
Role: Order delivery
Location: France / Europe
We never sell, rent, or give away your personal data to third parties for commercial purposes.
TRANSFER
Transfers outside the European Union
Some of our service providers (notably Google for Analytics) are based outside the European Union, particularly in the United States. These transfers are governed by appropriate safeguards, including the **Standard Contractual Clauses (SCCs)** approved by the European Commission, in accordance with Article 46 of the GDPR.
YOUR RIGHTS
Your rights
In accordance with the GDPR, you have the following rights regarding your personal data:
Right of access: to obtain a copy of the data we hold about you
Right of rectification: to correct inaccurate or incomplete data
Right to erasure (right to be forgotten): request the deletion of your data
Right to data portability: to receive your data in a structured and readable format
Right to object: you have the right to object to the processing of your data (in particular for marketing purposes)
Right to restriction of processing: requesting the temporary suspension of processing
You have the right to withdraw your consent at any time, without affecting the lawfulness of the processing carried out beforehand.
To exercise your rights: send your request by email to info@kintsugi.art, attaching a copy of your proof of identity. We commit to responding within one month.
Right to contact the CNIL: if you believe that your rights are not being respected, you can make a complaint to the National Commission for Information Technology and Freedoms (CNIL): (https://www.cnil.fr) — 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07.
COOKIE POLICY
What is a cookie?
A cookie is a small text file placed on your device (computer, tablet, smartphone) when you visit a website. It allows the website to remember information about your browsing activity.
YOUR RIGHTS
Cookies used on kintsugi.art
Strictly necessary cookies (no consent required)
Shopping cart session cookies (Wix Stores)
Customer area authentication cookies
Security cookies
Analytical cookies - consent required
Google Analytics 4: audience measurement, pages visited, session duration
Wix Analytics: Internal browsing statistics
Functional cookies (consent required)
-Language and display preferences
Marketing cookies (consent required)
- Facebook Pixel — if used
- Pinterest Tag — if used
PREFERENCE
Manage your preferences
On your first visit, a banner allows you to accept or refuse non-essential cookies. You can change your preferences at any time via the "Manage cookies" link available at the bottom of each page of the site.
You can also configure your browser to refuse cookies: instructions are available in your browser's help (Chrome, Firefox, Safari, Edge…).
MODIFICATION
Changes to this policy
We may modify this privacy policy to reflect changes in the law or our practices. The date of the last update is indicated at the top of this page. We encourage you to review it regularly.
SECURITY
Data security
We may modify this privacy policy to reflect changes in the law or our practices. The date of the last update is indicated at the top of this page. We encourage you to review it regularly.
CONTACT
Contact
For any questions relating to this policy or the exercise of your rights:
Kintsugi Art Workshop
Email: info@kintsugi.art
Mail: Atelier kintsugiArt 18 rue Jeanne Lanvin 33100 Bordeaux
Kintsugi art
Registered trademark INPI & EUIPO © 2026 Kintsugi.art — all rights reserved
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